Strange Things are Afoot at the Circle K.: Customer service--a four-letter word?

Tuesday, September 28, 2004

Customer service--a four-letter word?

Customer service--a four-letter word?

Broadband services provider NTL Group is reeling from an embarrassing incident in which callers to its customer service help line heard a profanity-laced voice message.

The British company is attributing the message that replaced its usual recorded greeting to a malicious hacker or a disgruntled employee, according to published reports.

The message in full, which contained a flurry of four-letter words, said: "Hello. You are through to NTL customer services. We don't give a f*** about you. We are never here. We will f*** you about, basically, and we are not going to handle any of your complaints. Just f*** off and leave us alone. Get a life."...